BPM software, which stands for business management software, is a tool mostly used by companies within enterprise architecture environments. Are you doubting about using a similar tool yourself to get more insight in your organisation? In this article we describe the reasons for using a BPM tool and the misconceptions about it.
Several reasons to implement Business Process Management
Companies implement software for BPM for a wide variety of reasons:
- A major business change such as a merger, takeover or restructuring: the processes of the different organizations or departments must be coordinated to achieve a uniform working method.
- Employees have no clarity about the working method to be followed: there is a need for a clear representation of a uniform working method and the communication to employees via Standard Operating Procedures.
- The results of the Key Performance Indicators are disappointing: it is necessary to look at the underlying processes that underlie the disappointing KPIs, so that proposals for improvement can be made.
- The company wants or must comply with certain standards or legislation: the business processes must be analyzed and optimized, so that checks can provide rapid insight into the processes.
Misconceptions about BPM
The many interpretations of BPM and BPM software also cause many companies to have unrealistic expectations of software for BPM. Broadly speaking, two major misconceptions can be distinguished:
- Companies wonder why they actually need a BPM system. In this scenario, organizations believe that all business processes are already known and in order anyway. However, in practice this is not always correct.
- Companies hope that a BPM software is a miracle cure. It is often thought that a system for BPM independently analyzes, optimizes and automates business processes. This while a lot of human actions are involved.
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